Key Account Manager

Job description

Key Account Manager

  • Bucharest, Romania
  • 4 months ago
  • Full-Time Offer

We are not currently recruiting for this role. 


We are looking for a skilled Key Account Manager to oversee the company's relationships with its most important clients. You will be responsible for obtaining and maintaining long-term key customers by comprehending their requirements.

The ideal candidate will be apt to build strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.

You should be able to analyze data and sales statistics and improve business and marketing strategies.  Ultimately, you should be able to manage multiple key accounts without compromising on the quality of services provided.


The goal is to contribute to sustaining and growing our business to achieve long-term success.

Key Account Manager

Main responsibilities

  • Developing and sustaining solid relationships with key clients that bring in the most income for the company
  • Addressing and resolving key clients’ complaints
  • Acting as the main point of contact between key clients and internal teams
  • Supervising the account teams assigned to each key client
  • Communicating and collaborating with the development, design, marketing, and project management departments to ensure that key clients’ needs are met
  • Compiling reports on account progress, goals, and forecasts for account teams and stakeholders
  • Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions
  • Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals



  • Proven experience in key account management (+5 years)
  • Experience in the software development industry is a plus
  • The ability to build rapport with key clients
  • The ability to handle multiple key client accounts
  • Strong negotiation and leadership skills
  • Exceptional customer service skills
  • Excellent communication skills
  • Fluent in English (verbal and written)